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Q&A 

Q. Do you offer a live arrival guarantee?

A. Yes,  the description is on the main header menu and  the shipping policy on the footer of our store for terms to qualify for the guarantee.  We will refund, offer a coupon code, or re-ship depending on the conditions for the loss over the normal DOA due to shipping. We put in extra weight to cover this. Also if the temps are above 95 and below 35 the LAG is void unless you choose hold for pickup to keep the order off the mail trucks.

Q. Do you offer local pickup

A.  Yes depending on order and time we do meet people at our local post office and certain parts of the Pittsburgh area if they want to void the shipping cost. You must contact us before you get the shipping notice to qualify. Please only text 412-758-8899 to set up a pick up order time and date.

Q. Are Dubia good feeder?

A. Dubia roaches are one of the most popular live feeders for omnivorous and insectivorous reptiles, amphibians, invertebrates, and other exotic pets. Many argue that dubia roaches are one of the best feeder insects to have in your rotation. They are nutritionally well-rounded, easy to digest, easy to keep, have a low risk of parasites, and come in a variety of sizes to suit a variety of pets.

Q. Will you sell wholesale in bulk quantities ?

A.  Yes we ship insects in bulk #'s to reptile breeders, pet shops, and re-sellers. Bulk starts at 5-10k on most products and must be shipped express mail to your local post office.

We will also have this in the bulk feeders page when available. Contact us anytime we do custom orders as well.  

 

Q. How do you use the roach chow ?

A.  You can use it wet or dry. Dry can be kept in a small bowl for daily access. Wet needs to be a small enough amount they will eat it in 24 hours to prevent a chance of molding. Wet serves as hydration as well as food.

Q. How are the insects counted ?

A. Counts are done by a hand sample count on each size and shipping day. Then they are placed on a industrial counting scale with a .01 gram accuracy. Once the standard is reached the scale does the counting based on the multiplier between weight in 1/100 grams and the amount counted out by hand. Then we add weight/count to cover any loss, size difference and shipping due to adverse conditions.

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